7 Tips – How To Work With USCIS During The COVID-19 Crisis


These are the 7 things you need to know if:

  1. You are ready to apply for an immigration benefit  many USCIS forms including those to apply to naturalize, replace your green card, or petition for a family member’s green card are available online.  All other forms are mailed in to USCIS lockbox locations. You do not need to come to a USCIS office to apply for most immigration benefits – including applying for a green card, replacing a green card, or applying to naturalize. 

  1. You have an appointment and you feel sick  follow the instructions on your appointment notice to reschedule your appointment. There is no penalty if you reschedule your appointment. Please do not visit a USCIS office if you are sick or start to feel symptoms of being sick.

 You have an appointment and you want to make sure your USCIS office is open — Any time you want to check on the operating status of your local office, please visit our office closings webpage.


  1. You have specific case question — Create an online account. Creating a free online account with USCIS allows you to file online, track your case, submit documents, and ask questions about your case.


  1. You have more general immigration questions — Ask Emma, a computer-generated virtual assistant who can answer your immigration questions and take you to the right spot on uscis.gov for more information.  


  1. You need to provide additional evidence to support your case — Use your online account to monitor the status of your case. If you receive a Request for Evidence (RFE), you will upload the additional evidence requested just as you uploaded materials for your application.


  1. You want to know if you may qualify for immigration benefits—Explore your options. Answer a few questions so that uscis.gov can present you with immigration options for which you might be eligible.   

SOURCES: uscis.gov pages


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